Console Raises $6.2M to Automate IT Tasks with AI
The AI Solution for Overburdened IT Teams
Being locked out of your work account is every employee’s nightmare. Traditional IT help desks often create frustrating delays when you need immediate access. That’s why Andrei Serban founded Console – an innovative AI startup transforming how companies handle routine IT support.
From Startup Acquisition to Tech Innovation
Serban’s journey began when Rippling acquired his coding security startup Fuzzbuzz in 2023. During his time leading Rippling’s apps team, he recognized the massive potential for AI-powered automation in IT support. This realization sparked Console’s creation in 2024.
Why Console Stands Out in AI Support
While competitors like Moveworks require lengthy deployments, Console integrates with Slack in weeks rather than months. Its AI assistant handles:
- Password resets
- App access management (Figma, Miro, etc.)
- Basic troubleshooting
The AI That Knows Your Tech Stack
Console’s AI agent has deep knowledge of each employee’s tech profile – from laptop models to application permissions. This enables it to:
- Resolve 50%+ of requests autonomously
- Escalate complex issues to human IT staff
$6.2M Seed Investment from Thrive Capital
Console’s rapid traction with clients like Scale AI and Calendly attracted a $6.2 million seed round from Thrive Capital. The VC firm, known for backing OpenAI and other AI leaders, sees massive potential in automating IT workflows.
The Future of Enterprise AI Assistance
Console plans to expand beyond IT into:
- HR inquiries
- Finance questions
- Legal support
“We want Console to be employees’ first call for help,” says Serban, envisioning a future where AI handles routine requests across all business functions.